To Return Product(s) to Total Voice Technologies, please call us at 1-888-831-0088.
All of our dictation products are new in box and fully guaranteed by the manufacturer. The complete warranty is included with any product for sale at Total Voice Technologies. The manufacturers’ warranty covers repair or replacement of defective parts, subject to the conditions set forth by the manufacturer, in most cases up to one year.
Total Voice Technologies offers a generous return policy to ensure total customer satisfaction:
As of the day Total Voice Technologies ships your order, we offer a 30-day return policy on all items unless otherwise noted on the individual product page. Your return must be received by the 30th day after shipment of your order or your return will be refused. After the 30-day period, customers must contact the manufacturer for direct return or repair information if the unit does not include an advanced replacement warranty. Please note many of our Professional Hardware Devices include a FREE Advanced Replacement warranty, please contact our office at 1-888-831-0088 if you have questions regarding your warranty.
Total Voice Technologies will exchange most defective units and parts to the customer with no restocking fees. Customers may also replace defective items with other items of equal or greater value with no fees; you are not obligated to replace with the same model.
For unopened items, there is no return fee to receive Total Voice Technologies’ store credit, exchange, or refund.
For opened, non-defective items (excluding software), there is NO fee to receive Total Voice Technologies’ store credit or refund. All software (besides the Dragon Medical product line) is NOT refundable if it has been opened or activated.
The Dragon Medical product line carries a 30-day return policy. Unopened, this product will receive a full refund, exchange, or store credit. If the product is opened or downloaded software has been installed, there will be a 15% restocking fee – no questions asked. Your credit card will be refunded the difference or you may elect to receive a check, store exchange, or store credit. Returns of Dragon Medical are not allowed if they fall within 30 days of a new version release.
Please Note: All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, and all accessories. For this reason, units that have been installed, severely scratched, abused, or that are missing the original UPC code on the box will not be accepted for return or credit and must be returned directly via the manufacturer. Extended warranties that have been opened or registered may not be returned (you may contact the manufacturer and transfer it to another product, however). We can only offer a refund using the form of payment originally used by the customer.
Please do not tape or write anything on the item or the package! Before you send merchandise back, please be sure to check that you have not left any of your own memory cards or other accessories in the unit.
Please Note: Total Voice Technologies cannot be held responsible for packages until they are delivered to us, so please use a trackable and insured means of shipping (UPS or Fedex) or get Delivery Confirmation and insurance with USPS priority mail. For most returns, the customer is responsible for return shipping fees. For all international returns and exchanges, the customer is responsible for freight both ways.
Please check your order as soon as it is received. We allow only 48 hours from time of delivery to make any claims for missing items. If your package arrived open please check contents before you accept the package. Make delivery personnel know of any problems.
Once we receive your return we will ship your replacement or process your credit within 3-5 business days. When returning an item, please do not initiate a chargeback with your credit card company. We will credit your card for your return, and a chargeback will only delay processing of your return. We vigorously work with law enforcement authorities to investigate and prosecute the fraudulent use of credit cards.
If there is a dispute of any kind, we will work with the customer to achieve a fair resolution. Our goal is complete customer satisfaction. Should you have any questions about returning a product or the status of a pending return, please do not hesitate to contact us.
Please Note: If a product is being returned it must be in the same condition that was stated on the RMA form. If the dictation products received are incomplete, missing parts, scratched or damaged (in ways not identified in the RMA), Total Voice Technologies reserves the right to refuse crediting the customer’s account and the product will be returned to the customer. Freight and all cost associated with the return will be billed to the customer’s credit card. Total Voice Technologies is not responsible for products that are damaged due to poor packaging or lost shipments. If your product arrived damaged in transit, it is best to refuse delivery and/or return it to the freight carrier. Please inform Total Voice Technologies of such shipping problems so that you won’t be held responsible for the refusal. Once you accept the package, Total Voice Technologies will no longer be responsible for its condition. If you need immediate assistance or if you have any question, please contact us by phone at 1-888-831-0088.