We have technical specialists available to assist Monday – Friday from 9AM – 5PM EST or by email 24/7.
Give us a call for immediate help with all your questions.
440-473-0000 (Outside US)
You may also fill out our contact form for any technical support questions.
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Technical Support Options
Our support team is available to assist customers with errors and problems that arise with any software or hardware purchased through our company. Custom configuration, reinstallation or installation on additional computers is not considered technical support.
“FREE” Technical Support Includes:
- Diagnosing and, if appropriate, correcting problems with products purchased through us.
- Providing links to training material or user manuals.
- Retrieving or resetting user passwords.
- Responding to client emails and/or support requests.
Our team is also available for additional or special services such as work that would otherwise be performed by a third-party technician, a consultant, or the client themselves. However, all billable support activities must be pre-approved before any work is performed.
“BILLABLE” Support Examples:
- Installing software on additional computers
- Reinstallation of software not caused by issues related to programs purchased through Total Voice Technologies.
- Setting up hardware not purchased through Total Voice Technologies.
- Fixing problems with any service caused by client error or negligence.
- Configuring roaming Dragon Profiles.
- Dictation mapping
- Performing other specialized technical support activities as designated by Total Voice Technologies.
Billable support is typically invoiced at a fixed rate on a per incident basis. Under some circumstances, for work that will involve significant time, clients are provided with a time estimate and quotation to approve before billable work is performed.