In the past few years, the concept of voice recognition technology has become really popular. As of now, both individuals as well as the respective organizations they work for, are enjoying the benefits of speech recognition technology. As a matter of fact, this revolutionary technology brings with it a fairly large number of advantages, due to the fact that one has to merely dictate whatever one wants, and the rest of the work is done by the software, that transcribes the spoken word into written speech. Currently, voice recognition technology is actually making our lives more productive in a lot of ways. Let us check out a few examples:
Automated phone systems
There was a time when harried receptionists used to put you on hold whenever you called large companies for any queries. Later, they were replaced with automated voice recordings. However, the current PABX systems also have the capability of taking down your verbal instructions and acting accordingly, does getting rid of the endless wait that was typically associated with many, if not most perennially busy phone lines.
Speech recognition technology and people with disabilities
Voice recognition is an undeniably great boon for people with physical disabilities such as those unfortunate souls who do not have the ability to type out their queries. However, the introduction of speech recognition technology has effectively saved them from their erstwhile predicament. And they can also easily become part of the global mainstream. SR gives them the unique ability to effectively transcend their physical limitations till they become ‘differently able’ rather than being disabled.
Invaluable contributions to commercial organizations and companies
There are various ways that voice recognition technology can help commercial entities. First and foremost, business concerns that depend on the excellence of their customer service experience use this technology to effectively reduce various organizational expenses, while simultaneously enhancing the overall customer experience. Since this technology can make live interactions with living agents redundant, it can also effectively eliminate any and all problems associated with the same, such as transcription errors, down time, mood swings and the like, and in this way, the entire exercise becomes a seamlessly uniform experience. Using this technology can easily lead to greater customer appreciation and higher profit margins, in the long run.
And it is not just these two fields alone, but from law enforcement to the medical sector, the increasing acceptance of speech recognition technology is slowly but surely making this world a better place to live in. In fact, it has enhanced our collective lives in so many subtle ways that we do not even realize it. From our vehicle navigation systems to iPhone’s iconic “Siri” assistant, voice recognition technology is definitely here to stay.