Slowly but surely, voice technology in healthcare is becoming the next frontier. Marked by the focus on delivering better care. Current users of this technology have access to information instantly without being held back due to a complex interface.
Voice Technology in Healthcare
Similar to other modern tools, voice technology is also required to address a business issue. Examples would include communicating with patients between clinician’s visits, reducing friction in treatment, and enhancing patient access in clinical trials. Rather than considering it as a solution, view it more as a tool that you can use wherever it is applicable.
Healthcare institutions have invested in innovation centers and created new designations. Such as chief digital officers, chief information officers, and tech-savvy chief nursing officers. These professionals are expected to research the tech scene so that they can identify uncharted use cases in the medical sector.
Therefore, one has to think big from the beginning, refraining from focusing on a hyper-specific use cases. Otherwise, you may struggle to achieve the potential ROI and turn away stakeholders.
Perhaps, the most useful voice application is how it can help to track symptoms in patients suffering from chronic illness. They can visit their doctors once every two months. While in between those visits they can use voice assistants to monitor their symptoms. They can also follow their medication properly, thanks to reminders, and help them with scheduling their upcoming appointments.
Healthcare service providers are also trying utilizing voice assistants for automated phone calls. These may appear close to robocalls, but they are in fact, entirely different. They are not unsolicited, disruptive, and irrelevant like the former.
Retain Medical Information
It has been discovered that compared to delivering health related advice by reading a pamphlet, medical voice technology is far more effective with information.
For instance, one healthcare provider performed an experiment of patients who got Type II diabetes. The first group received a standard paper brochure. The other also got the brochure. But, with a dedicated voice assistant. Which could respond to standard questions regarding their condition.
Researchers realized that those who received virtual assistants were able to retain more information than those who merely read the pamphlet.