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Winning Over the Naysayers in the Healthcare Sector

Many ‘old school’ senior residents at medical facilities are reluctant to use speech recognition technology. However, with the passage of time, they can be won over to increase the overall efficiency of the facility.

The health care sector is a mixture of interns, junior doctors, and their assistants as well as the senior specialists who are at the top of the pyramid. In order to get there, it took these specialists years—if not decades—of hard work.

This is why they are very particular about their seniority and the knowledge that they have gained over the years. Unfortunately, this has made them set in their ways and they avoid anything that forces them out of their comfortable routine.

To the average specialist, the paperwork involved in diagnosis and treatment is something that is dictated to an assistant who then transcribes his written material onto digital records and files it away into the system.

Cutting Down the Resistance of the Old Guard

Unfortunately, this system is not very practical. Apart from the fact that it requires the hiring of professional transcribers, it is also very time consuming as well. Doing so also keeps them away from the most important role of their jobs, which is taking care of their patients. Add to that the fact that good transcribers are now very rare and often overworked, and you’ve got yourself a recipe for disaster.

In this sensitive field, any miscommunication regarding diagnosis and treatment options can lead to tragic consequences for the patient.

This is where voice recognition technology comes into the picture. It can help the specialist transcribe his own notes and insert them into the system at minimum cost and hassle and with a far better chance of 100% accuracy in this highly delicate task.

While winning old doctors rigidly set in their ways is a tall order, the effort is worth the while. The hospital administration should take them into confidence by organizing workshops and seminars that will help ease them to this technological marvel of our time.

Getting Their Assistants and Other Support Staff Involved

The assistants of these senior residents and specialists should be approached first and won over when it comes to embracing voice recognition technology. They can convince their seniors to give it at least a try. They can also help them to get through the teething stages as both the software and its user get to know each other and their respective capabilities. Thanks to AI (artificial intelligence), speech recognition technology can quickly eliminate the background noise and clutter and learn to ‘adapt’ to the speaker’s voice, tone, inflection, and accent. The current crop of cutting-edge voice recognition software solutions can ‘learn’ to recognize the user’s voice in a fraction of the time it used to take their older counterparts.

In light of the above, we can safely state that once senior specialists are won over to voice recognition software, the rest of the hospital will follow suit, and everyone will be able to enjoy the benefits of this technology.